Privacy Policy

1. Information

We Collect We collect various types of personal and non-personal data, including but not limited to:

• Account Information: When you register, we collect your name, email, phone number, and password.

• Pet Information: Details about your pet, including name, breed, age, medical history, and any symptoms you report.

• Consultation Data: Records of your interactions with our AI chatbot and video consultations with veterinarians.

• Payment Information: If you purchase consultations or subscriptions, we collect billing details, though payments are processed via secure third-party providers.

• Usage Data: IP addresses, device details, browser type, and interaction logs to improve our services.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze website traffic.

3. Legal Basis for Processing Data

If SmartPet operates in regions governed by GDPR or similar regulations, we process personal data under the following legal bases:

• Consent: When users voluntarily provide data for specific purposes.

• Contractual Necessity: To fulfill our obligations, such as providing veterinary consultations.

• Legal Compliance: When required by law to process or disclose information.

• Legitimate Interests: To improve services, prevent fraud, and ensure security.

4. How We Use Your Information We use the information collected to:

• Provide personalized AI-driven pet advice and facilitate video consultations.

• Maintain accurate health records for your pet.

• Improve our AI chatbot and veterinary services.

• Process payments and manage subscriptions.

• Send important service-related communications.

• Ensure compliance with legal and regulatory requirements.

• Analyze trends and enhance user experience.

5. Data Sharing & Disclosure

We do not sell your personal information. However, we may share it in the following circumstances:

• With Veterinarians: To facilitate consultations and provide accurate advice.

• With Service Providers: Trusted third parties assisting in payment processing, data analytics, and customer support.

• Legal Requirements: If required by law, regulation, or legal process.

• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

• Cookies and Analytics: Third-party tools may collect anonymous usage data to improve services.

6. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we encourage you to protect your login credentials.

7. Retention of Data

We retain personal data as long as necessary to provide services, comply with legal obligations, and resolve disputes. If users request data deletion, we will process the request in compliance with applicable laws.

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.

• Correction: Update inaccurate or incomplete information.

• Deletion: Request the deletion of your personal data.

• Objection: Opt out of certain data processing activities.

• Portability: Receive a copy of your data in a structured format.

• Withdraw Consent: Revoke previously given consent where applicable.

To exercise these rights, contact us at [Insert Contact Email].

9. Children’s Privacy

SmartPet does not knowingly collect data from children under 13 (or the applicable age of consent in certain jurisdictions). If we discover that we have inadvertently collected personal data from a child without parental consent, we will delete it promptly.

10. International Data Transfers

If we transfer your personal data to a country outside your region, we ensure it is protected through:

• Standard contractual clauses approved by regulatory authorities.

• Certification under privacy frameworks (where applicable).

• Binding corporate rules and other safeguards recognized by law.

11. Third-Party Links & Services

Our website and services may include links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

13. Contact Us

For questions regarding this Privacy Policy, please contact us at:

• Email: [Insert Contact Email]

• Address: [Insert Business Address]

• Phone: [Insert Phone Number]

Thank you for trusting SmartPet with your pet's care!