Frequently Asked Questions
1. What is SmartPet?
SmartPet is an AI-powered pet health platform that offers: - **AI Chatbot Assistance**: Provides general pet health guidance. - **Online Video Consultations**: Connect with registered veterinarians for real-time advice.
2. How does the AI chatbot work?
The AI chatbot analyzes your pet’s symptoms and provides general guidance based on veterinary knowledge. It does **not** diagnose or replace a professional vet’s opinion.
​​3. Do I need a membership to use SmartPet?
Yes. SmartPet operates on a **low-cost paid membership** model. Only members have access to the AI chatbot and the ability to book online vet consultations.
4. Are video consultations a replacement for in-clinic visits?
No. Video consultations provide expert advice, but they **do not** replace physical exams or emergency care. If your pet is in distress, seek immediate in-person veterinary care.
5. What types of issues can be addressed in a video consultation?
Our vets can help with: - General health concerns - Behavioral issues - Nutrition and diet guidance - Skin conditions - Minor injuries or illnesses
​​​6. How do I book a video consultation?
Simply log into your SmartPet account, choose an available time slot, and confirm your booking. **Only members can book consultations**, which are available at a higher price than the membership fee.
​7. How much does SmartPet cost?
A low-cost paid subscription that grants access to the AI chatbot and vet consultations. - **Video Consultations**: Available at a higher price for members. - Visit our pricing page for the latest rates.
8. Can I get a prescription for my pet through SmartPet?
Prescriptions may only be provided in limited cases where legally permitted and based on the vet’s discretion. Some medications require an in-person exam.
​9. What should I do in an emergency?
SmartPet is **not** an emergency service. If your pet is experiencing a serious condition (e.g., breathing issues, bleeding, seizures), contact your nearest veterinary clinic immediately.
10. How do I cancel or reschedule my video consultation?
You can manage your appointments through your SmartPet account. Cancellations or rescheduling must be done at least 24 hours in advance to avoid fees.
11. Is my personal information secure?
Yes, we prioritize data privacy. Your information is stored securely and only shared with veterinarians for consultation purposes. Please review our **Privacy Policy** for details.
12. How do I contact customer support?
For assistance, email SPsmartpet@gmail.com or visit our Help Center on our website.
